Frequently Asked Questions (FAQ)

General FAQ

  1. Are your Pullip dolls genuine?
    Absolutely! We are an authorized Pullip store officiated by Groove.
     
  2. Why should I buy from you?
    While buying from unauthorized shops may sometimes be cheaper, you risk getting counterfeit dolls or factory rejects with no warranty. Why not spend a little more and get an authentic Pullip from us?
     
  3. What does your 'Authenticity Guaranteed with Lifetime Money-Back' cover?
    It covers every Pullip family doll that you purchase from us at any given point of time.  If you think we just sold you a fake, prove it to us and we'll send your money back!
     
  4. Are there any other shops like you in Malaysia or Singapore?
    No, we are the only authorized Pullip store in Malaysia and Singapore.
     

 

Shipping FAQ

  1. Do you ship worldwide?
    Yes, we ship worldwide. To help you save on shipping, we offer combined shipping so that you can enjoy lower shipping rate per item when you ship multiple items together.
     
  2. How do you ship packages?
    Packages from our warehouse in Malaysia can be shipped to any country by Priority Box and Express Box.  Please refer to Shipping & Delivery to learn more about the shipping options.  Shipping rates are available on the Checkout page.
     
  3. Can I track my package?
    Yes.  When your package is shipped, your order status will be updated with a unique tracking link.  Simply click on that link and it will show your package's current location.  You may check your order status by looking under your Order History page.
     

 

Payment FAQ

  1. What are your accepted payment methods?
    We prefer PayPal.  We also accept credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute via PayPal payment services.  For domestic orders, we accept bank transfer payments too.
     
  2. Can I choose to pay using PayPal or credit card if I am buying from Malaysia?
    Yes, all domestic and international orders can be paid using PayPal or credit card through PayPal.
     
  3. Is my credit card information safe?
    Yes.  All credit card transactions are proccessed via PayPal's secured servers.  Your information is never stored on Pullip.Asia's servers.
     

 

Pullip.Asia Pullip Points™ FAQ

  1. What are Pullip Points™?
    Pullip Points™ is the cashback currency of our Pullip.Asia VIP Rewards program.  When you buy from Pullip.Asia, you will earn Pullip Points™.  Earned Pullip Points™ can be used to instantly redeem a discount on your purchases during checkout.

    There are many levels in our VIP Rewards program. Every time you buy from Pullip.Asia, you are one step closer to reaching the next level. The higher level you are, the more perks and Pullip Points™ you earn. Find out more in your Pullip.Asia account.
     
  2. How do I earn Pullip Points™?
    Earning Pullip Points™ are easy! There are a few ways to do that.

    1. Sign-up a new account with Pullip.Asia and get a complimentary 500 Pullip Points™.
    2. Subscribe to our newsletter during sign-up to get an extra 150 Pullip Points™.
    3. Make a purchase on Pullip.Asia and you will earn Pullip Points™.

    All Pullip Points™ will expire in 6 months (180 days) from your last purchase. This expiry date will be reset each time you make a new purchase.

    For example:
    • On January 1st, Marie makes a purchase and earned 300 Pullip Points™. Her points will expire in July 1st.
    • On May 18th, Marie used 250 Pullip Points™ to make another purchase and earned 300 Pullip Points™. She now has 350 Pullip Points™ and all of it will expire in November 18th.
     
  3. How many Pullip Points™ do I earn from each purchase?
    Every product on Pullip.Asia has its own Pullip Points™ value. This is shown right below the price on every product. The total amount of Pullip Points™ you get on your purchase depends on what product you buy.
     
  4. How do I use my Pullip Points™?
    Using Pullip Points™ to pay for your purchase is just as easy! Simply follow these steps below.

    1. First, you must log-in to your Pullip.Asia account
    2. Add a product to your shopping cart and click "Checkout".
    3. Under Payment Method, drag the slider bar to choose the amount of Pullip Points™ you want to redeem. You may also enter the exact amount on the box and press ENTER on your keyboard.
    4. The Pullip Points™ you redeem will instantly off your final order total.
     
  5. How do I check my Pullip Points™ balance?
    To check your Pullip Points™ balance, just log-in to your Pullip.Asia account and click "My Pullip Points".